Verifying Your coinz Account Identity
Identity verification is how we keep your account yours. If someone else tries to access your balance or request a withdrawal, the verification layer stops them cold. The process asks for two things: a government-issued photo ID — a driver's license or state ID works — and a document that confirms your address, like a recent utility bill or bank statement. Upload
both through the secure document portal inside your account settings. Once our team reviews and approves the files, your account is fully unlocked for withdrawals. Most document reviews move through the queue during normal business hours.
- Open the verification portal — Go to Account Settings, locate the Identity Verification section and tap Start Verification to begin.
- Upload your photo ID — Submit a clear image of your driver's license or state-issued ID — both sides if prompted.
- Confirm your address — Upload a recent bank statement or utility bill that shows your name and current residential address.
- Wait for approval and start withdrawing — Our team reviews the documents during business hours. Approval unlocks full withdrawal access on your account.